Getting Support
SkunkWorks Servers communicate primarily via our Discord Server (See Sidebar)
All server support is accomplished via the support channels
- Users that submit multiple requests in short time frames (as determined by the Admin team) may be ineligible for restorations due to repeats of similar issues
Submitting a Support Ticket
1. Go to the #Support Channel in our Discord and Select the 
icon
2. A private chat with the staff team will open at the top of the discord channel
3. Upon entering the chat, please let the SkunkWorks Staff Member know the following information:
> The Reason for Your Ticket > The Name of The Sector where the Issue Occurred > The Name of the Grid(s) Effected > Any Other Relevant Information (Time, Date, Etc)
→ More general support questions can be asked in the #space-engineers-support channel or in #general-chat
→ Any server related issues, or issues with plugins or installed mods should be reported in #bug-report
Please allow 24-48 hours for a response. Response times may be longer depending on holidays, vacations, or other factors outside our control.
Please refrain from messaging ANY member of staff directly with issues related to the server including things like bug reports, lost grids, or rule enforcement
Grid Restoration
Grid Restorations are on a case-by-case basis and might not be granted for expected conditions such as:
- Accidental damage in PvP sectors (including accidental friendly-fire from turrets shooting at NPCs)
- Grids crashing in gravity due to being un-powered (including when grids de-power due to being out of concealment/render range 15k km)
- Self-inflicted CLANG related damage
- Local user PC hangups, frame lag/stuttering, or connection issues not related to server performance
Grid fixes or restorations are NOT guaranteed. The nature of survival games means that sometimes you WILL have to rebuild due to unexpected situations on occasion, including the potential for possibly needing to start over.